Refund Policy
A legal disclaimer
At True Air Heating and Cooling LLC, we value integrity, transparency, and high-quality workmanship. To ensure
clarity for all customers, the following refund policy applies to all services, deposits, purchases, and
contracts.
No Refunds
All payments made to [Your Company Name] are non-refundable.
Because our work requires scheduling, materials, labor allocation, and job preparation, we do not issue
refunds for:
- Deposits
- Service fees
- Labor charges
- Diagnostic fees
- Products or materials purchased for the customer
- Completed or partially completed work
Warranty Coverage
Although refunds are not offered, customers are protected by any specific warranties outlined in their
signed contract. These warranties vary depending on the service or equipment installed and are only
valid when stated in writing on the signed agreement.
Payment Made in Error
If a customer believes a payment was made by mistake, they may request a review.
Contact a company representative by phone or email. We will investigate the situation and determine whether the payment qualifies for correction or
adjustment. This process does not guarantee a refund, but we will work with the customer to resolve
any verified payment errors.
Dispute process
To begin a dispute regarding a payment error, customers must:
1. Provide proof of payment
2. Explain the nature of the error
3. Submit supporting documentation if available
4. Allow up to 7–14 business days for review