Terms & Conditions

Use of Our Website: By accessing or using the True Air Heating & Cooling website (“www.trueairla.com”), you agree to these Terms & Conditions. The Site’s content is for general information, marketing, and communication only, and we may update or modify it without notice. You agree not to misuse the Site or attempt unauthorized access. Service Information: All services, descriptions, promotions, and pricing listed on the Site may change at any time. Services are not confirmed until verified by True Air Heating & Cooling through phone, email, or written agreement. Estimates & Quotes: Any estimate provided online, by phone, or in person is an approximation based on available information, and final pricing may change depending on actual job conditions, findings, or customer requests. No estimate is binding until approved in writing. Payments: Payment terms follow the agreement or invoice provided for your service. Deposits may be required for certain jobs, and failure to pay may result in delays, collection actions, or legal enforcement. Returned or failed payments may incur additional fees. Warranties: Warranties offered by True Air Heating & Cooling apply only to the specific work performed and do not cover issues resulting from neglect, misuse, improper maintenance, third-party work, or unrelated system problems. Manufacturer warranties follow manufacturer rules and are outside our control. Limitation of Liability: To the fullest extent permitted by law, True Air Heating & Cooling is not liable for indirect, incidental, consequential, or punitive damages related to use of the Site or our services. Liability is limited to the amount paid for the specific service. We do not guarantee uninterrupted or error-free access to the Site. Third-Party Links: The Site may include links to third-party websites or tools, and we are not responsible for their content, policies, or actions. Use of third-party resources is at your own risk. Privacy: Use of this Site is governed by our Privacy Policy, and by using the Site, you consent to information handling as described in that policy. Cancellation & Rescheduling: Appointments may be changed or canceled by contacting us directly. Certain jobs or special-order materials may require non-refundable deposits, and missed appointments without proper notice may result in a service fee. User Submissions: By submitting information—such as service requests, reviews, or messages—you grant us permission to contact you and store the information for business purposes. You agree not to submit false, harmful, or unlawful content. Governing Law: These Terms & Conditions are governed by the laws of the State of California, and any disputes shall be handled within the courts of Los Angeles County, California. Changes to These Terms: We may update these Terms at any time, and continued use of the Site constitutes acceptance of any revisions. Contact Information: For questions regarding these Terms & Conditions, contact True Air Heating & Cooling at (562) 367-5207 or service@trueairla.com.